Frequently Asked Questions

At Cupersleeve, we believe in keeping things short and sweet - especially when it comes to cold therapy. That's why we made sure the Cupersleeve only stays cool for the physician-approved 10-15 minutes. Don't worry, you'll still get all the benefits of a cold water therapy session without any of the fuss.

This also protects your skin from getting the dreaded "ice burn." So, it's a win-win situation!

To get the most out of your Cupersleeves, we suggest giving them at least 2 hours to chill in the freezer.

But, if you're in a rush, feel free to store them in the freezer for as long as you like and just grab them when you're ready to rock and roll. 

Of course! The Cupersleeves are versatile and can be heated too. Simply pop them in the microwave for a minute and you're all set to enjoy some heat therapy.

At Cupersleeve, we're all about making your hot/cold therapy experience as easy and enjoyable as possible.

To keep your Cupersleeves in tip-top shape, we suggest air drying. They're made from an ultra-gel that's 100% leakproof and non-toxic, so it's best to avoid washing them in a machine which could potentially cause damage.

Cupersleeve was intentionally created this way to provide you with deep pressure compression therapy in addition to hot/cold therapy.

Deep pressure therapy increases the feeling of calm and relaxation which could help improve circulation, better your sleep, and reduce inflammation.

The insides of our sleeves are made from ultra-gel that's 100% leakproof and non-toxic. It's like having a personal superpower for your recovery!

And as for the fabric that comes in contact with your skin, we went with the finest multi-stretch neoprene, so it's lush, soft, and breathable. Just like the fancy activewear brands, but better - because you don't have to break the bank

Let's face it, nobody wants to invest in a hot/cold therapy product that's just going to fall apart after a few uses. Cheap knockoff products are notorious for leaking or breaking.

With Cupersleeve, you won't have to worry about any of that. We've selected the finest materials for our product and gone above and beyond with double-stitching on all key components. Your Cupersleeve is built to last, so you can enjoy the benefits of hot/cold therapy for years to come!

Uh oh, Cupersleeve ending up at the wrong doorstep? No problem! As long as your order hasn't set sail, simply send us the updated information and we'll make the necessary changes with a snap of our fingers.

If it has already embarked on its journey, fear not! You can still redirect it using the tracking link found in the shipping confirmation email we'll send your way.

*Kindly note: For safety reasons, we can only send your Cupersleeve to the address you provided on your order. Double check your details before hitting that confirm button, or your Cupersleeve may end up in the wrong place.

Absolutely, our Cupersleeves love to see the world! Our standard international shipping price varies depending on the weight of your order and will be shown at checkout. Just a heads up, your local post office will be in charge of the delivery once it arrives in your country.

Delivery is 10-14 business days.

Certainly is. Whether you're ordering within Australia or across the globe, we've got you covered with shipping rates that are determined by the total weight of your order.

Definitely. After you place your order you will be sent an order confirmation email. We will then get your order prepped and ready to send. Once we send, we'll send through your tracking details and you'll be able to track your sleeves all the way to your doorstep!

No need to fret, my friend! Although we aim to stick to schedule, sometimes things happen that are out of our control. If your delivery is running a little late, your tracking information might show an updated delivery date.

If you haven't received your order within the expected time, don't hesitate to reach out to us. We'll launch a full-scale investigation with our shipping experts to get to the bottom of it. And don't worry, we've got your back! Once your order is in the hands of our delivery partner, they're in charge of getting it to you safely and on time. We know delays can be a bummer, but we're always here to help. We'll work with the delivery provider to resolve any issues and get your order to you as quickly as possible.

Oops, it looks like something is missing from your order. Our fulfillment team has strict procedures in place to ensure everything is shipped correctly. If you notice something missing, please send us an email at hello@cupersleeve.com with your order number. We'll take a look and arrange for the missing item to be re-shipped to you. 

Most definitely! Head to the checkout and on the first page, you'll spot a box labeled "Discount Code". Simply enter your code and make sure to hit "Apply". This way, you'll know exactly how much you're saving before even reaching the payment page.

Whether you're on your computer or using a mobile device, we've got you covered with these simple steps.

Computer Users:

1. Add your desired items to the cart.

2. Click the "VIEW CART" button.

3. Review your order and click "CHECKOUT".

4. On the customer information page, enter your discount code in the designated box and click "APPLY".

5. Voila! You'll see the updated order total with your discount applied.

Mobile Users:

1. Add your desired items to the cart.

2. Click the "VIEW CART" button.

3. Review your order and click "CHECKOUT".

4. Click on "Show Order Summary".

5. Enter your coupon code in the designated box and click the "->" button.

6. Enjoy the updated order total with your discount applied.

Don't worry, we've got you covered. Here are some common reasons why a coupon code might not be working:

• The code has expired. Make sure to check the expiration date on the code before trying to use it.

• The code has already been used. Most of our discount codes are one time use, so if you've already used it, it won't work again.

• The order doesn't meet the minimum requirement. Some discount codes have a minimum order amount that must be met in order to use the code.

• The item is already on sale. Most of our discount codes only apply to regular-priced items.

If you're still having trouble, please don't hesitate to reach out to us at hello@cupersleeve.com. We'll be happy to assist you.

Unfortunately, our system only allows for the use of one discount code per order. But hey, every little bit of savings helps! Make sure to choose the code that gives you the best deal.

Your discount code is a great way to get a discount on your purchase! However, it will likely not cover shipping fees. And, depending on the discount, it may only apply to regular priced items and not sale items.

Bummer! If you realized too late and your order has already been processed, there isn't much we can do. But, if you reach out to us before your order has been shipped, our service team might still be able to help. Shoot us an email at hello@cupersleeve.com and we'll see what we can do.

Our fulfillment squad is all about speed, but if you reach out to us before your order ships, our service team may be able to make changes or cancel your order for you. So, don't hesitate to shoot us an email at hello@cupersleeve.com and we'll see what we can do!

 If you're asking yourself "Where's my package?" don't fret just yet! Our fulfillment squad moves quickly to get your order out the door, but once it's in the hands of the courier, it's out of our control. However, we're here to help you track it down! Here's what you can do:

• First things first, check with the folks you live with, or maybe a neighbor, to see if they snagged it for you.

• Give your front porch and any other potential hiding spots a quick once over. Sometimes the delivery person will tuck your package out of sight to keep it safe, especially if it doesn't require a signature.

• If your package isn't hanging out with your loved ones, reach out to the courier using the tracking number from our shipping confirmation email. They may have accidentally marked it as delivered, but it could still be in their possession.

• If all else fails, get in touch with our service team and let them know your order has gone MIA. We'll do our best to track it down and make sure you receive it as soon as possible!

Yes, you can apply to become an ambassador or influencer by emailing us at hello@cupersleeve.com. Our team will review your email and get back to you.